OnePacs downloading but not storing images to Gateway

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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

OnePacs downloading but not storing images to Gateway

Post by mindi2210 » Mon Jul 15, 2019 10:55 am

We are having an issue downloading images to the Gateway from the OnePACS. When we load outside cases from CD we push to our gateway as well, in case those images need to be sent out via VPN to another facility. We do this thru the Gateway. As of Friday the downloader on OnePacs will download the cases but not store to the Gateway. The Gateway is up and running. Any thoughts?
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justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: OnePacs downloading but not storing images to Gateway

Post by justin » Mon Jul 15, 2019 3:05 pm

Really impossible to say without more information or logs. Are you able to verify the connection between the Study Retriever and the Gateway?
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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Re: OnePacs downloading but not storing images to Gateway

Post by mindi2210 » Wed Jul 17, 2019 12:38 pm

Resolved. Gateway computer SSID needed some "attention"
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justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: OnePacs downloading but not storing images to Gateway

Post by justin » Wed Jul 17, 2019 12:40 pm

Good to hear. Thanks for the update Mindi.
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