We are getting these log files that are popping up on the desktop where the OnePacs viewer is installed. Please advise.
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x72621b2d, pid=11372, tid=35480
#
# JRE version: 6.0_30-b12
# Java VM: Java HotSpot(TM) Client VM (20.5-b03 mixed mode windows-x86 )
# Problematic frame:
# C [rtutils.dll+0x1b2d]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x3215b800): JavaThread "Java Web Start Main Thread" [_thread_in_native, id=35480, stack(0x32cb0000,0x32d00000)]
siginfo: ExceptionCode=0xc0000005, ExceptionInformation=0x00000008 0x72621b2d
Registers:
EAX=0xdcba0000, EBX=0x00000000, ECX=0x00000000, EDX=0x00000000
ESP=0x32cfe598, EBP=0x32cfe5b0, ESI=0x32cfeacc, EDI=0x32cfe610
EIP=0x72621b2d, EFLAGS=0x00010293
Top of Stack: (sp=0x32cfe598)
0x32cfe598: 3300511e dcba0000 0000000c 33005220
0x32cfe5a8: 32cfe668 00000408 32cfe5d0 330050f3
0x32cfe5b8: 32cfe668 00000000 00000000 00000408
0x32cfe5c8: 32cfe5f4 00000000 32cfe620 33005004
0x32cfe5d8: 32cfe668 00000000 00000000 00000408
0x32cfe5e8: 32cfe5f4 00004180 32cfeac0 00000000
0x32cfe5f8: 00000000 00000000 00000000 00000000
0x32cfe608: 00000000 00000000 00000000 00000000
Instructions: (pc=0x72621b2d)
0x72621b0d: 90 90 90 3b c6 73 0f 8b 10 85 d2 0f 85 3f 25 00
0x72621b1d: 00 83 c0 04 eb ed 5e 5d c2 04 00 90 90 90 90 90
0x72621b2d: 8b ff 55 8b ec 56 8b 75 08 33 c0 3b f0 74 3c 83
0x72621b3d: fe ff 74 37 81 f6 00 00 ba dc 83 fe 3c 73 28 39
Register to memory mapping:
EAX=0xdcba0000 is an unknown value
EBX=0x00000000 is an unknown value
ECX=0x00000000 is an unknown value
EDX=0x00000000 is an unknown value
ESP=0x32cfe598 is pointing into the stack for thread: 0x3215b800
EBP=0x32cfe5b0 is pointing into the stack for thread: 0x3215b800
ESI=0x32cfeacc is pointing into the stack for thread: 0x3215b800
EDI=0x32cfe610 is pointing into the stack for thread: 0x3215b800
Stack: [0x32cb0000,0x32d00000], sp=0x32cfe598, free space=313k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [rtutils.dll+0x1b2d] TracePrintfExA+0x0
C [RASAPI32.dll+0x50f3] RasConnectionNotificationW+0x1efe
C [RASAPI32.dll+0x5004] RasConnectionNotificationW+0x1e0f
C [RASAPI32.dll+0x4996] RasConnectionNotificationW+0x17a1
C [RASAPI32.dll+0x5e11] RasEnumEntriesW+0x8c
C [WININET.dll+0x14678] Ordinal101+0xc1
C [WININET.dll+0x145e0] Ordinal101+0x29
C [WININET.dll+0x146c5] Ordinal101+0x10e
C [WININET.dll+0x1bda5] InternetLockRequestFile+0x733
C [WININET.dll+0x1254a] InternetQueryOptionA+0x9fc
C [deploy.dll+0x7ad3] Java_com_sun_deploy_net_proxy_WIExplorerProxyConfig_getBrowserProxySettings+0x43
j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+19
j com.sun.deploy.net.proxy.WDefaultBrowserProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+258
j com.sun.deploy.net.proxy.DynamicProxyManager.reset()V+39
j com.sun.deploy.net.proxy.DeployProxySelector.reset()V+0
j com.sun.javaws.Main.initializeExecutionEnvironment()V+188
j com.sun.javaws.Main.continueInSecureThread([Ljava/lang/String;)V+258
j com.sun.javaws.Main$1.run()V+16
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
V [jvm.dll+0xfac3b]
V [jvm.dll+0x18c3a1]
V [jvm.dll+0xfade1]
V [jvm.dll+0xfae3b]
V [jvm.dll+0xb5569]
V [jvm.dll+0x118f14]
V [jvm.dll+0x140ffc]
C [msvcr71.dll+0x9565] endthreadex+0xa0
C [kernel32.dll+0x1339a] BaseThreadInitThunk+0x12
C [ntdll.dll+0x39ef2] RtlInitializeExceptionChain+0x63
C [ntdll.dll+0x39ec5] RtlInitializeExceptionChain+0x36
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxySettings()Lcom/sun/deploy/net/proxy/WIExplorerProxyConfig$ProxyInfo;+0
j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+19
j com.sun.deploy.net.proxy.WDefaultBrowserProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+258
j com.sun.deploy.net.proxy.DynamicProxyManager.reset()V+39
j com.sun.deploy.net.proxy.DeployProxySelector.reset()V+0
j com.sun.javaws.Main.initializeExecutionEnvironment()V+188
j com.sun.javaws.Main.continueInSecureThread([Ljava/lang/String;)V+258
j com.sun.javaws.Main$1.run()V+16
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x32160800 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=2816, stack(0x32dd0000,0x32e20000)]
0x3215dc00 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=13960, stack(0x32d40000,0x32d90000)]
0x020bb000 JavaThread "DestroyJavaVM" [_thread_blocked, id=7280, stack(0x003b0000,0x00400000)]
=>0x3215b800 JavaThread "Java Web Start Main Thread" [_thread_in_native, id=35480, stack(0x32cb0000,0x32d00000)]
0x32157400 JavaThread "Javaws Secure Thread" daemon [_thread_blocked, id=5924, stack(0x32c20000,0x32c70000)]
0x32156c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=31464, stack(0x021c0000,0x022c0000)]
0x32156400 JavaThread "AWT-Shutdown" [_thread_blocked, id=16064, stack(0x32b90000,0x32be0000)]
0x32155c00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=5204, stack(0x32a20000,0x32a70000)]
0x3210c800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=35232, stack(0x32870000,0x328c0000)]
0x320e5c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=21672, stack(0x32650000,0x326a0000)]
0x320e1c00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=19668, stack(0x325c0000,0x32610000)]
0x320df400 JavaThread "Attach Listener" daemon [_thread_blocked, id=33252, stack(0x32530000,0x32580000)]
0x320dec00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=14300, stack(0x324a0000,0x324f0000)]
0x320dc800 JavaThread "Surrogate Locker Thread (Concurrent GC)" daemon [_thread_blocked, id=16404, stack(0x32410000,0x32460000)]
0x320ad400 JavaThread "Finalizer" daemon [_thread_blocked, id=11112, stack(0x32380000,0x323d0000)]
0x320a9000 JavaThread "Reference Handler" daemon [_thread_blocked, id=28468, stack(0x322f0000,0x32340000)]
Other Threads:
0x320a5000 VMThread [stack: 0x32260000,0x322b0000] [id=35636]
0x320f7400 WatcherThread [stack: 0x326e0000,0x32730000] [id=22332]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
par new generation total 14784K, used 1326K [0x04490000, 0x05490000, 0x08490000)
eden space 13184K, 10% used [0x04490000, 0x045dbad0, 0x05170000)
from space 1600K, 0% used [0x05170000, 0x05170000, 0x05300000)
to space 1600K, 0% used [0x05300000, 0x05300000, 0x05490000)
concurrent mark-sweep generation total 49152K, used 0K [0x08490000, 0x0b490000, 0x2c490000)
concurrent-mark-sweep perm gen total 12288K, used 3561K [0x2c490000, 0x2d090000, 0x30490000)
Code Cache [0x023b0000, 0x02430000, 0x043b0000)
total_blobs=179 nmethods=22 adapters=94 free_code_cache=33041280 largest_free_block=0
Dynamic libraries:
0x00400000 - 0x00425000 C:\Program Files (x86)\Java\jre6\bin\javaw.exe
0x77a10000 - 0x77b90000 C:\Windows\SysWOW64\ntdll.dll
0x764e0000 - 0x765f0000 C:\Windows\syswow64\kernel32.dll
0x75a70000 - 0x75ab6000 C:\Windows\syswow64\KERNELBASE.dll
0x728f0000 - 0x72908000 C:\Windows\system32\tsappcmp.dll
0x758b0000 - 0x7595c000 C:\Windows\syswow64\msvcrt.dll
0x773f0000 - 0x774f0000 C:\Windows\syswow64\USER32.dll
0x774f0000 - 0x77580000 C:\Windows\syswow64\GDI32.dll
0x75a20000 - 0x75a2a000 C:\Windows\syswow64\LPK.dll
0x75980000 - 0x75a1d000 C:\Windows\syswow64\USP10.dll
0x756d0000 - 0x75770000 C:\Windows\syswow64\ADVAPI32.dll
0x765f0000 - 0x76609000 C:\Windows\SysWOW64\sechost.dll
0x755e0000 - 0x756d0000 C:\Windows\syswow64\RPCRT4.dll
0x75570000 - 0x755d0000 C:\Windows\syswow64\SspiCli.dll
0x75560000 - 0x7556c000 C:\Windows\syswow64\CRYPTBASE.dll
0x75e90000 - 0x75fec000 C:\Windows\syswow64\ole32.dll
0x77580000 - 0x775e0000 C:\Windows\system32\IMM32.DLL
0x75ce0000 - 0x75dac000 C:\Windows\syswow64\MSCTF.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x71ed0000 - 0x71f02000 C:\Windows\system32\WINMM.dll
0x72a80000 - 0x72acc000 C:\Windows\system32\apphelp.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
0x6d000000 - 0x6d14c000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x74d50000 - 0x74da1000 C:\Windows\system32\WINSPOOL.DRV
0x717a0000 - 0x7193e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
0x766f0000 - 0x76747000 C:\Windows\syswow64\SHLWAPI.dll
0x6d7e0000 - 0x6d7ef000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
0x75ac0000 - 0x75bdd000 C:\Windows\syswow64\CRYPT32.dll
0x75a60000 - 0x75a6c000 C:\Windows\syswow64\MSASN1.dll
0x767a0000 - 0x773ea000 C:\Windows\syswow64\SHELL32.dll
0x76280000 - 0x7630f000 C:\Windows\syswow64\OLEAUT32.dll
0x75be0000 - 0x75cd5000 C:\Windows\syswow64\WININET.dll
0x75770000 - 0x758a7000 C:\Windows\syswow64\urlmon.dll
0x76080000 - 0x7627e000 C:\Windows\syswow64\iertutil.dll
0x74c60000 - 0x74c6b000 C:\Windows\system32\profapi.dll
0x6d600000 - 0x6d613000 C:\Program Files (x86)\Java\jre6\bin\net.dll
0x75db0000 - 0x75de5000 C:\Windows\syswow64\WS2_32.dll
0x75e80000 - 0x75e86000 C:\Windows\syswow64\NSI.dll
0x74cd0000 - 0x74d0c000 C:\Windows\system32\mswsock.dll
0x71be0000 - 0x71be6000 C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x6d6a0000 - 0x6d6e6000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll
0x75040000 - 0x75049000 C:\Windows\system32\VERSION.dll
0x70a10000 - 0x70a23000 C:\Windows\system32\DWMAPI.DLL
0x71700000 - 0x71744000 C:\Windows\system32\dnsapi.DLL
0x74c90000 - 0x74cac000 C:\Windows\system32\iphlpapi.DLL
0x74c80000 - 0x74c87000 C:\Windows\system32\WINNSI.DLL
0x33000000 - 0x33052000 C:\Windows\system32\RASAPI32.dll
0x33060000 - 0x33075000 C:\Windows\system32\rasman.dll
0x72620000 - 0x7262d000 C:\Windows\system32\rtutils.dll
0x779e0000 - 0x779e5000 C:\Windows\system32\PSAPI.DLL
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\\Program Files (x86)\\Java\\jre6\\lib\\javaws.jar;C:\\Program Files (x86)\\Java\\jre6\\lib\\deploy.jar;C:\\Program Files (x86)\\Java\\jre6\\lib\\plugin.jar -Djava.security.policy=file:C:\\Program Files (x86)\\Java\\jre6\\lib\\security\\javaws.policy -DtrustProxy=true -Xverify:remote -Djnlpx.home=C:\\Program Files (x86)\\Java\\jre6\\bin -Dsun.awt.warmup=true -Djnlpx.origFilenameArg=C:\\Users\\exam4\\AppData\\Local\\Microsoft\\Windows\\Temporary Internet Files\\Content.IE5\\13YL2ILC\\javaviewerCAPBBQG1.jnlp -Djnlpx.remove=true -Xincgc -Xms64m -Xmx640m -Djnlpx.heapsize=64m,640m -Djnlpx.splashport=57158 -Djnlpx.jvm=C:\\Program Files (x86)\\Java\\jre6\\bin\\javaw.exe -Djnlpx.vmargs=-Xincgc
java_command: com.sun.javaws.Main C:\Users\exam4\AppData\Local\Temp\10\javaws2
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Program Files (x86)\Java\jre6\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Intuit\QBPOSSDKRuntime;C:\Program Files (x86)\Integrad.3\MIV;C:\Program Files (x86)\Internet Explorer;;"C:\Program Files (x86)\Java\jre6\bin"
USERNAME=exam4
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 44 Stepping 2, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows NT 6.1 , 64 bit Build 7601 Service Pack 1
CPU:total 4 (1 cores per cpu, 1 threads per core) family 6 model 44 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt
Memory: 4k page, physical 8388152k(1118556k free), swap 16774456k(6797488k free)
vm_info: Java HotSpot(TM) Client VM (20.5-b03) for windows-x86 JRE (1.6.0_30-b12), built on Nov 10 2011 01:51:00 by "java_re" with MS VC++ 7.1 (VS2003)
time: Fri Apr 06 12:11:59 2012
elapsed time: 1 seconds
Another Error
Re: Another Error
Yes looks like a native windows decompression codec probably crashed, we posted an update to the viewer today that may solve this, please try it and let us know if it happens again.