Error Message

[DataTrade]

Good Morning, I am getting the attached error message on the viewer. How do I fix this?

[admin]

That error message means that your computer was for some reason unable to make a connection to the appropriate server to view the case. I am able to activate the viewer on my end without a problem. This is commonly a hospital firewall type issue. Where are you trying to view the case from? Are you behind a firewall of some kind? Could you try from a different location and see what happens?

[DataTrade]

Normally, they connect into our terminal server to view the studies and have never had this problem. I will check to see if they were trying to access OnePacs from a browser from the hospital. What would need to be done on the firewall in order to prevent this?

[DataTrade]

It looks like this was an isolated issue that happened to multiple computers in their office. They got this error for about 15 - 20 minutes.

[admin]

Probably related to network issues in the office. Thanks for followup.