Updated Mac OS to Snow Leopard/retriever not working

[tom]

I'd like to get on your computer sometime and check it out. It works on Lion but works fine on snow leopard also. Do you have any 3rd party software installed? Perhaps you could get the logs from ~/onepacs/poller/log, zip them up, and send to us by the OnePacs messaging system. (send message to admin). Looking at the logs could help.

[tom]

Also can you find "Java Preferences" and open it, and let me know what it says your Java version is?

Should say:

[x] Java SE 6 Apple Inc. 64-bit 1.6.0_26-b03-384
[x] Java SE 6 Apple Inc. 32-bit 1.6.0_26-b03-384

[shadowdoc86]

Since I have deleted the poller, I am not sure I can send you anything anything. Plus, the poller won't open anyway. I am not at home right now. I will check the Java Version and try to recheck that 32 and 64 are both checked as suggested previously. If that doesn't work, I will let you know. I will not be home until after 6 EST tonight and am on call. So, is there a time or a way that I could contact you if I am still having issues after trying again tonight?

[shadowdoc86]

Despite running updates for my Mac several times yesterday and this morning. And believing Java was up to date. The Java versions were not the ones you listed. I ran system update once more and an update to Mac OS 10.6 was there. Ran that and waited for system to reboot. Then, a box for additional updates popped up and guess what? Java updated to versions listed in your above post! AND GUESS WHAT????? EVERYTHING WORKS PERFECT ONCE AGAIN!!!!

Thanks for your patience and your help,

Steve

[tom]

It did sound like the Java was old from your description. It's great it's working again.