jpeg and java viewer

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sdavis92
Posts: 50
Joined: Tue Jan 13, 2009 11:13 am

jpeg and java viewer

Post by sdavis92 » Wed Feb 23, 2011 9:44 am

We cannot view cr images with the local jpeg viewer it states that the thumbnail images are too large. I can login remotely however and view them at a different site. Also, on the same machine the Java viewer will not start.
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justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: jpeg and java viewer

Post by justin » Wed Feb 23, 2011 6:51 pm

Steve,

I can't reproduce either issue you describe. With regard to the Java viewer I recommend updating to the latest version of Java and clearing the cache. I have occasionally seen Firefox hang loading any java applications and it seems to resolve by clearing the cache.

As far as the JPEG viewer, there used to be a limit on the size of images that could be viewed. Was it an older case? That limit has since been removed. But I'm not sure what case you're referring to so I can't accurately test. Please send me a message via the OnePacs messaging system with the pt name if you want me to look into it further.

Thanks,

Justin
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sdavis92
Posts: 50
Joined: Tue Jan 13, 2009 11:13 am

Re: jpeg and java viewer

Post by sdavis92 » Thu Feb 24, 2011 10:08 am

Justin,

We updated Java and everything seems to be working properly now.

Thanks,
Steve
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