Java Uploader Failure

[jacintor]

Hello,

We have experienced difficulty in transmitting comparison studies to the cloud via the JAVA uploader for a specific client. This issue occurs with all studies we try to upload via JAVA from a CD. The basic uploader works fine. We have performed tests with the proxy, and the error persists. I have uploaded the error messages by order of occurrence. The Java version of the machine is up to date.

What might be causing this problem?

Thanks,

Rodrigo

[jacintor]

Hello Justin/Damien,

Do you have any idea of what might be causing this?

Thanks,

Rodrigo

[damien]

I haven't seen this before in the uploader. Which web browser are you using? Do you see the same error when using a different browser?

Also, did this functionality work for you previously? I mean, if it did work for you before, then maybe we can figure out what changed on your machine or network....

-- Damien

[jacintor]

Thanks Damien,

We are using IE Explorer and the upload was working before we updated the JAVA. Please advise.

Regards,

Rodrigo

[justin]

So you're trying to use a proxy server? What are your settings in the Java control panel (Control Panel -> Java -> General -> Network Settings)?

Thanks,

Justin

[jacintor]

One of the IPs my client has been using was on 2 black lists. They will try to change the exit IP of the vlan of the computer that is trying to upload the study to see if it works.