Study Retriever 6.0.3.2 Image not recognized

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paulokuriki
Posts: 43
Joined: Fri Sep 27, 2013 7:30 am

Study Retriever 6.0.3.2 Image not recognized

Post by paulokuriki » Wed Dec 02, 2015 6:32 am

Hi

I tried to update the Study Retriever, but when I try to open the .dmg install file, I get the message:

Disk image could not be open.
Reason: image not recognized.

I'm using OS X El Capitan 10.11.1
I tried to download the file again and also tried another machine, running the same OS version and got the same message.

Can this be related to El Capitan or the file is corrupted?

Thanks
Paulo

justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Study Retriever 6.0.3.2 Image not recognized

Post by justin » Wed Dec 02, 2015 9:04 am

Hi Paulo,

If the file downloaded with a "dmg" extension you may need to rename as a "pkg". Otherwise just re-download the file and it should work.

Regards,

Justin

paulokuriki
Posts: 43
Joined: Fri Sep 27, 2013 7:30 am

Re: Study Retriever 6.0.3.2 Image not recognized

Post by paulokuriki » Wed Dec 02, 2015 10:11 am

The problem really was the extension.

Thanks a lot Justin

Best
Paulo

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