Study Retreiver

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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Study Retreiver

Post by mindi2210 » Thu Feb 09, 2017 10:50 am

One PACS study retriever stopped working. Tried all the troubleshooting I could think of so I reinstalled One PACS Workstation and Study Retriever. Only Workstation will install. Study retriever does not install. Any ideas? The port is open, our virus definitions have been updated. I really need to be able to use the Retriever ASAP.
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john (from OnePacs)
Posts: 195
Joined: Wed Jun 20, 2012 5:14 am

Re: Study Retreiver

Post by john (from OnePacs) » Thu Feb 09, 2017 10:58 am

When you say the retriever "does not install" can you clarify, is there a specific error message you are getting?

If you could kindly let us know what happens when you do try to install it, would be helpful.

Also can you clarify what version of OnePacs Desktop (Workstation + Study retriever) you are trying to install. I assume this is Windows. The latest version available is 6.2.1.1.

John
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