Website login - white screen

Historical record of a forum that was for discussion of the setup, configuration, and use of OnePacs for research and educational purposes (non-clinical use).

Please direct any support inquiries through the standard OnePacs ticketing and support system.

The "Announcements" forum will continue to be active and contain announcements related to the OnePacs system.
Locked
kneel
Posts: 2
Joined: Tue Apr 19, 2016 9:33 am

Website login - white screen

Post by kneel » Tue Apr 19, 2016 11:59 am

So this is a weird problem. I have a user that when he logs into the OnePac website nothing loads just a white page. But I had a different user try logging in and it works! I've tried IE, Firefox, Chrome with all the same result. Not sure what else to try at this point!
Attachments
onepac.jpg
onepac.jpg (62.92 KiB) Viewed 15597 times
Top
justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Website login - white screen

Post by justin » Tue Apr 19, 2016 12:38 pm

Could you PM me the user id?

Thanks,

Justin
Top
justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Website login - white screen

Post by justin » Tue Apr 19, 2016 1:08 pm

There do not appear to be any issues with that user account.

When you wrote "But I had a different user try logging in and it works!", do you mean you had another user log into their OnePacs account from the same PC?
Top
kneel
Posts: 2
Joined: Tue Apr 19, 2016 9:33 am

Re: Website login - white screen

Post by kneel » Tue Apr 19, 2016 1:17 pm

Yea from the same PC with a different account and it loaded. I got it to work for a short period of time messing with the compatibility view settings in IE. But its strange and weird that the other account works and loads on the same computer without any issues. That's what is confusing!
Top
Locked

Return to “OnePacs user discussions”