Viewing Java viewer in Safari

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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Viewing Java viewer in Safari

Post by mindi2210 » Wed Oct 15, 2014 7:27 pm

On my Mac I am have been able to view cases in the Java viewer in Firefox but not Safari..I get a blank screen. Is that normal?
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justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Viewing Java viewer in Safari

Post by justin » Wed Oct 15, 2014 9:24 pm

Hi,

The Java viewer is launched via a "JNLP" file. In Safari on OS X the ability to automatically launch JNLP files is not permitted. Instead, you must click on the downloads icon and manually launch the JNLP download.

Firefox is the recommended browser for both Windows and Mac.

Regards,

Justin
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mindi2210
Posts: 78
Joined: Tue Mar 04, 2014 2:42 pm

Re: Viewing Java viewer in Safari

Post by mindi2210 » Wed Oct 15, 2014 9:42 pm

Perfect. Thank you!
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