Workstation Installation Problem

[rsimhon]

I installed OnPacs Workstation 5.1.3 on a computer running XP SP3. Installation went OK.
When I try to launch the program I get the error: OnePacs.Desktop.Executable.exe is not a valid Win32 application.
I tried it on 2 other XP computers and I get the same error on all 3 computers.

[justin]

Hi,

Could you try using the "Repair" option in the installer? To do so, just double-click on the installer executable again and select the Repair option when prompted.

Also, please exclude the C:\onepacs directory from any anti-virus software that you may have running.

Thanks,

Justin

[rsimhon]

Thank you for your response.
I ran the installer with the repair option. I am still getting the Win32 error.
I am not running any anti virus on this pc.

[justin]

Hi,

Could you please try re-downloading the installer and running again? Please remove the existing OnePacs Workstation install first (Using "Add or Remove Programs" in the control panel).

Thanks,

Justin

[rsimhon]

Thanks, that worked. Any idea why?

Ron

[rsimhon]

I see that it's a different version (5.1.3.2 vs. 5.1.3) in the downloads.

Thanks
Ron