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Tomos will not load from outside facility CD's
Posted: Thu Apr 13, 2023 12:05 pm
by mindi2210
Hello- We are having trouble loading mammo tomo images into OnePACS from some facilities. The 2D or C-view images will load but the tomos will fail. Is it a setting we need to adjust?
Re: Tomos will not load from outside facility CD's
Posted: Fri Apr 14, 2023 1:03 pm
by onepacs
When you say "loading", what do you mean? Are you sending the studies into the OnePacs Gateway software, or trying to upload them via the website? Whichever way you're doing it, are you seeing any errors?
Re: Tomos will not load from outside facility CD's
Posted: Fri Apr 14, 2023 7:24 pm
by mindi2210
We have always upload outside comparison CD’s via the website. While all the 2D and C-view cases will load, the tomo cases will say failed.
Re: Tomos will not load from outside facility CD's
Posted: Sat Apr 15, 2023 3:33 pm
by onepacs
The tomo cases are likely too big to upload via the web browser. You'll likely have better luck sending them through a gateway. If you need assistance you can open up a support ticket at
https://support.onepacs.com/
Re: Tomos will not load from outside facility CD's
Posted: Mon Apr 24, 2023 8:26 am
by mindi2210
Thank you. Are there insturctions to load cases through the gateway or do I need to contact support to set that up?
Re: Tomos will not load from outside facility CD's
Posted: Mon Apr 24, 2023 8:29 am
by mindi2210
I found the instructions. Our Gateway is on a virtual machine on our server so this method probably won't work. We are looking at other work arounds.