Ipad/Iphone viewer unusable

Historical record of a forum that was for discussion of the setup, configuration, and use of OnePacs for research and educational purposes (non-clinical use).

Please direct any support inquiries through the standard OnePacs ticketing and support system.

The "Announcements" forum will continue to be active and contain announcements related to the OnePacs system.
Locked
drglider
Posts: 27
Joined: Sat Oct 05, 2013 5:58 am

Ipad/Iphone viewer unusable

Post by drglider » Sun Dec 06, 2015 7:44 am

On all my devices, when I open a study the jpeg viewer opens in a markedly enlarged state, and can not be minified. This happens on all devices and phone. Its been going on for several weeks.
Top
justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Ipad/Iphone viewer unusable

Post by justin » Tue Dec 08, 2015 4:33 pm

Hi,

We have determined this to be a bug in iOS 9. There have been no recent changes in the OnePacs simple web viewer and this issue does not appear to be present in previous versions of iOS or other platforms/browsers. It is unclear whether this will be fixed by Apple in a subsequent release. OnePacs is investigating a workaround for the next OnePacs release. In the meantime, please consider using OsiriX HD which offers full fidelity DICOM viewing and integration with the OnePacs worklist in iOS.

Regards,

Justin
Top
Locked

Return to “OnePacs user discussions”