Java Viewer License Manager Unexpected Response

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paulokuriki
Posts: 43
Joined: Fri Sep 27, 2013 7:30 am

Java Viewer License Manager Unexpected Response

Post by paulokuriki » Fri May 30, 2014 4:53 pm

Hi
I'm having trouble to use the Java Viewer.
When I try to open a study, a message box appears with the text: "Unexpected response from the License Manager. RemotEye usage not allowed"
My configurations:
OS X 10.9.3
Java 7 - update 60 (security level medium)
Firefox 29.0.1
Thanks
Paulo
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justin
Posts: 371
Joined: Wed Nov 26, 2008 2:34 pm

Re: Java Viewer License Manager Unexpected Response

Post by justin » Fri May 30, 2014 6:24 pm

Hi Paulo,

It sounds like the license manager request might be being blocked by your network. The java viewer uses ports 80 and 443 to connect to jv.onepacs.com. Please verify that both of those ports are accessible.

Thanks,

Justin
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