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Problem Loading onepacsdesktop 5.0.0.6
Posted: Wed May 29, 2013 8:30 am
by hilario
As I updated gateway, I also decide to update OnepacsDesktop.
I am on a Windows XP SP2, 2 GB RAM adn when I run the installation I get a message
the translated version is:
Windows Installer Error
- Error when I open the installation record.
- Check the site or if it exist or if it is writed protected
Any Idea how to dead with this?
Re: Problem Loading onepacsdesktop 5.0.0.6
Posted: Wed May 29, 2013 8:40 am
by justin
Is the file write protected? Do you have an anti-virus program installed that is preventing execution of the file?
Also, please note the technical requirements for the OnePacs Workstation:
http://wiki.onepacsforums.com/doku.php? ... de#windows
Justin
Re: Problem Loading onepacsdesktop 5.0.0.6
Posted: Wed May 29, 2013 8:49 am
by hilario
It seams the main issue is I only have 2 GB on this machine.
I would like to load back the previous OnePacsDesktop.
How can I download it? Version 4.0 was fine before.
would it be compatible with the new uploader?
Thanks
Hilario
Re: Problem Loading onepacsdesktop 5.0.0.6
Posted: Wed May 29, 2013 9:21 am
by justin
No, I don't believe the memory is your main issue. There's no reason the installer would fail with only 2GB of memory. I was simply pointing out our recommendations.
I believe your problem is related to anti-virus or other security software on your computer.
Justin
Re: Problem Loading onepacsdesktop 5.0.0.6
Posted: Wed May 29, 2013 12:17 pm
by hilario
OK I will investigate later on.
Thanks