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Manual study download to onepacs workstation
Posted: Thu Jun 28, 2012 1:24 am
by Akhil
I am trying to manually download a study from the worklist to my workstation. I have started the study retreiver and the download manager confirms that it is connected to the onepacs web server. When I try to download a study from the worklist error message appears saying "Please start the Onepacs study retreiver". I have tried to log out log in and resetting the study retirever multiple times.
Re: Manual study download to onepacs workstation
Posted: Thu Jun 28, 2012 2:40 am
by john (from OnePacs)
It sounds like the worklist (web application) is not able to communicate with the study retriever locally.
This is usually due to security software such as a firewall. Try turning off your firewall and other security software temporarily, closing and reopening the web browser, and seeing if the behavior persists.
Re: Manual study download to onepacs workstation
Posted: Thu Jun 28, 2012 2:11 pm
by jeremy
You may also want to check your hosts file to ensure that the line
exists and is on it own line.
On Windows the hosts file is located at %systemroot% \system32\drivers\etc\hosts
Please make a backup of the file before changing its content.
Regards,
Jeremy