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cannot log in to gateway
Posted: Wed Mar 16, 2011 8:18 am
by shadowdoc86
Our gateway server was down this morning. Now I cannot log in to the gateway. I get a password failure notice. I think this is our IT issue because cases are not sending to it either. Just looking for any thoughts.
Steve
Re: cannot log in to gateway
Posted: Wed Mar 16, 2011 8:32 am
by shadowdoc86
IT restarted sever 3 times and it now works! not sure what was going on
Re: cannot log in to gateway
Posted: Wed Mar 16, 2011 8:57 am
by tom
It may have been a local IT issue.
If you'd like us to check out the logs, here are instructions for sending them to us:
http://wiki.onepacsforums.com/doku.php? ... cs_gateway