Manual study download to onepacs workstation

[Akhil]

I am trying to manually download a study from the worklist to my workstation. I have started the study retreiver and the download manager confirms that it is connected to the onepacs web server. When I try to download a study from the worklist error message appears saying "Please start the Onepacs study retreiver". I have tried to log out log in and resetting the study retirever multiple times.

[john (from OnePacs)]

It sounds like the worklist (web application) is not able to communicate with the study retriever locally.

This is usually due to security software such as a firewall. Try turning off your firewall and other security software temporarily, closing and reopening the web browser, and seeing if the behavior persists.

[jeremy]

You may also want to check your hosts file to ensure that the line

Code: Select all

127.0.0.1   localhost.onepacs.com 

exists and is on it own line.

On Windows the hosts file is located at %systemroot% \system32\drivers\etc\hosts

Please make a backup of the file before changing its content.

Regards,
Jeremy