Images were on Worklist, now not there

[caresite]

I had all my images on the worklist as of last night. We dont use that much storage though I cannot see the bar showing available storage like I used to. Right now there are no images in any of my studies. Is this a server issue? Please help.
Thanks,
Tim

[damien]

Hi Tim, your group is signed up with the Free account level which has a default retention period of 7 days for images. You should still be able to see the studies, but as you have noticed, after 7 days the images get deleted. In order to have a longer retention period for your images you would need to upgrade to a paid account level. Please contact sales@onepacs.com

-- Damien

[caresite]

I have studies that are not even 7 days old with no images and all the images were there a couple of days ago. I thought it was based on storage capacity, not auto deleting the images after 7 days which makes the program less than useful. Thanks-Tim

[caresite]

Damien,
I emailed sales but have not heard back.

[damien]

I'm sure you'll hear back soon if you haven't already. As you know, the free trial is for evaluation purposes and the storage limit of 7 days within that version should be more than enough to evaluate the workflow, image viewer, reporting, report distribution, and other great features that OnePacs has. If you go that route, the OnePacs supported version will be much more useful and robust (including more options for storage and archiving) than the free trial.

Thanks!
-- Damien