Study Retreiver Disappeared

[mindi2210]

Recent the Study Retriever disappeared from my desktop. I tired reinstalling etc to no avail. I was able to use another computer that had the retriever on it but now it no longer has the retriever.....it literally just disappears. I have attached the error I am getting when I re-download and try and start the retriever. Any ideas.

[damien]

It sounds like you have an anti-virus program that is either deleting, or placing under quarantine, the Study Retriever executable. Within your anti-virus configuration I recommend entering an exception for the c:\onepacs folder, excluding it from being scanned. After doing that, re-install the application.

[jacintor]

The same thing happened to one of our radiologists. We had to reinstall the study retriever. Now it is working perfectly.

[damien]

Yes, but if it is the anti-virus that's deleting the executable, the AV software should be at least temporarily disabled during the installation. The c:\onepacs folder should also be excluded from scans too though - as that will avoid any further conflicts (such as scanning database or image files while they are in use) with the AV software.