Error Submitting Completed Report - Web version

[kgladden]

I use the Windows Explorer version to access my OnePacs worklist. I successfully open my study and report window; interpret the study; then move my dictated report into the lower part of the window where the report should go. Then, click the "Complete" button below. This process works 90% of the time. When I read 100 studies a day I get 10 errors per day. Here is my error when it fails:

Overlay Box Label: Error
Overlay Box Text: Unable to contact OnePacs server to finalize report; please check your network settings.
Overlay Box Button: OK

I click OK; then, Click "Complete" again and it works fine. What's happening???

System Info:
Dell Tower running Intel Core i7 CPU
Windows 10, fully patched/updated
Windows Edge browser
32GB RAM
8GB Video Card with Quad monitors
450 MB/s Internet connection from Charter Spectrum

[john (from OnePacs)]

The most likely explanation is that you are having intermittent network errors. It gives that message when it tries to connect to the OnePacs servers and the connection attempt doesn't succeed. If the network errors are just occasional, that is why it would most likely work on re-trying.

You can test your internet connection for issues such as packet loss with ping and traceroute in windows, or various browser-based online tools.